Frequently Asked Questions
Everything you need to know about your professional audio journey.
Do you offer international shipping for heavy studio equipment?
Yes, we ship worldwide. For oversized items like studio monitors or mixing consoles, shipping rates are calculated at checkout based on weight and destination.
What is your return policy on opened microphones and headphones?
Due to hygiene standards, microphones and in-ear monitors can only be returned if they are unopened or defective. Other gear can be returned within 30 days of purchase.
Are all products covered by a manufacturer's warranty?
Absolutely. All electronics sold at Pro Audio are 100% authentic and come with a full manufacturer’s warranty, typically ranging from 1 to 3 years.
Can I get technical support for setting up my audio interface?
Yes, our team of audio engineers is available via live chat and email to assist with driver installations and hardware configuration.
Do you offer financing options for high-end gear?
We provide flexible payment plans through Klarna and Affirm, allowing you to split your purchase into manageable monthly installments.
How can I track my order once it has been placed?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.